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Privacy Policy

Privacy Policy

Last Updated: [Insert Date]

  1. Introduction

Welcome to K&M Cleaning Services Ltd (“Company”, “we”, “us”, or “our”). We are committed to protecting your privacy and handling your personal data transparently. This Privacy Policy explains how we collect, use, and protect your data when you visit our website www.kmcleaningservicesltd.com

By using our Website, you consent to the data practices described in this policy.

  1. Information We Collect

We collect and process the following types of personal data:

2.1. Information You Provide Directly

  • Contact Form Data – When you submit a form on our Website, we collect:
    • Your name, email address, phone number, and message.
    • Purpose: To respond to your inquiries and provide our services.
    • Storage: This data is securely stored and retained only as long as necessary.
  • Booking & Payment Information – If you book a service online, we may collect:
    • Your name, address, payment details, and service preferences.
    • Payments are processed via third-party payment providers, and we do not store your card details.

2.2. Information We Collect Automatically

  • Cookies & Tracking Technologies
    • We use cookies to enhance your experience and analyze website traffic.
    • Cookies may store preferences, session details, or analytics data.
    • You can disable cookies through your browser settings.
  • Google Analytics
    • We use Google Analytics to track user behavior and improve our Website.
    • Data collected includes IP addresses, device types, browser versions, and time spent on pages.
    • Google Analytics does not store personally identifiable information (PII).
    • To opt out, install the Google Analytics Opt-Out Browser Add-on.
  • Google Ads & Remarketing
    • We use Google Ads to display targeted advertisements.
    • Google may use cookies and tracking pixels to show relevant ads based on your browsing behavior.
    • You can manage ad preferences via Google Ad Settings.
  1. How We Use Your Information

We use the collected data for:
✅ Providing services – Responding to inquiries and processing bookings.
✅ Marketing & Advertising – Showing relevant ads through Google Ads.
✅ Website Analytics – Understanding visitor behavior using Google Analytics.
✅ Legal Compliance – Fulfilling legal obligations and preventing fraud.

  1. Payments and Refunds

4.1. Payments for services may be made online through secure payment gateways or upon service completion, as per our policies.

4.2. Refund Policy:

  • Cancellations Made More Than 24 Hours Before the Scheduled Service:
    • You are eligible for a full refund if you cancel your booking at least 24 hours before the scheduled cleaning service.
  • Cancellations Made Less Than 24 Hours Before the Scheduled Service:
    • If you cancel your booking within 24 hours of the scheduled service, you may be subject to a cancellation fee of up to 50% of the service cost.
  • No-Shows or Failure to Provide Access:
    • If our team arrives at the scheduled location and cannot access the premises due to no response or incorrect details provided, you may be charged 100% of the booking fee.
  • Refund Processing Time:
    • Approved refunds will be processed within 5-10 business days via the original payment method.
  • Rescheduling:
    • If you need to reschedule your service, please contact us at least 24 hours in advance to avoid cancellation fees.

4.3. We are not responsible for any transaction errors or issues arising from third-party payment providers.

  1. Sharing Your Data

We do not sell or share your personal data, except in the following cases:

  • Third-Party Service Providers – We may share data with trusted partners (e.g., Google, payment processors) to facilitate services.
  • Legal Requirements – If required by law, we may disclose personal data to comply with legal processes.
  1. Your Rights Under GDPR

If you are a resident of the UK or EU, you have the following data protection rights:
🔹 Right to Access – Request a copy of your personal data.
🔹 Right to Rectification – Correct inaccurate or incomplete information.
🔹 Right to Erasure (“Right to be Forgotten”) – Request data deletion.
🔹 Right to Object – Opt out of data processing for direct marketing.
🔹 Right to Data Portability – Request data transfer to another service.
🔹 Right to Withdraw Consent – Change cookie preferences or unsubscribe from emails.

To exercise your rights, contact us at: [email protected] 

  1. Data Retention & Security
  • We retain personal data only as long as necessary for service fulfillment or legal compliance.
  • Your data is stored securely with encryption and access controls in place.
  1. Cookie Policy

8.1. What Are Cookies?
Cookies are small files stored on your device to enhance browsing experience.

8.2. Types of Cookies We Use
✅ Essential Cookies – Necessary for website functionality.
✅ Performance Cookies – Track user behavior (Google Analytics).
✅ Marketing Cookies – Used for advertising (Google Ads).

8.3. How to Manage Cookies

  • Adjust browser settings to block or delete cookies.
  • Opt out of Google’s ad tracking here.
  1. Third-Party Links

Our Website may contain links to external websites. We are not responsible for the privacy policies of third-party sites.

  1. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated date.

  1. Contact Information

For any privacy concerns, please contact us:

📧 Email: [email protected]